CONTACT LAUNDREX

Need Laundry or Dry Cleaning pick up?

We’re always open to any questions that you may have regarding laundry or dry cleaning, feedbacks or requests. Get in touch with us directly if you haven’t found the information you’re looking for and one of our team members will help you.

Location

Georgiou ‘A 54, Galatex Complex, 11-12 Office Potamos Germasogeia, 4043

Frequently Asked Questions

1How should I prepare for the first laundry collection?

Preparing for your first laundry collection is easy with Laundrex. One of our dedicated team members will arrive at your chosen location and collect your laundry, providing you with a handy bag to put it in. All you need to do is have all of your laundry ready to go. It couldn’t be simpler.

2Do you provide laundry services in my city?

We provide a customised on demand laundry service to customers in and around Limassol. We currently cover areas including Kato Polemedia, Limassol Marina, Germasogeia, Agios Tychon, Pyrgos, Pareklisia, Mesa Geitonia, Agios Athanasios and Limassol Municipality. To find out if we cover your area, simply call us and chat to us directly via our live chat. Don’t worry, we are expanding our laundry collection and delivery services every day, so keep your eyes peeled for updates as we'll cover all of Cyprus soon.

3How long will I be without my laundry?

At Laundrex, we think you should spend less time on household chores and more time doing the things you like with the people you love. We are proud to provide a speedy laundry service and in most cases we aim to return your clean laundry within 24 hours. However, we’re flexible so don’t hesitate to give us a time frame that suits you.

4What happens if I have more laundry than expected?

It happens. Simply add any extra items of laundry that you have to the member of our team upon collection and we’ll take care of it.

5I'm unsure if my items should be laundered or dry cleaned. What now?

Don’t worry, we don’t expect you to be experts, that’s what we are here for. Our laundry specialists will always check the cleaning instructions on your garments before we begin. As Wash, Tumble Dry & Fold orders tend to be on the larger side, we won’t be able to check every garment so please separate dry clean items in advance.

6How do I place an order?

Getting a collection slot is simple. You can place an order with us via a call, online at Laundrex.cy  or via our mobile app.

7What happens to my clothes after collection?

Once your items have been collected, they will then be delivered to one of our washing facilities and weighed and sorted by one of our laundry experts. This is where the magic happens. They will then be returned to you sparkling clean at a time to suit you.

8Why are some items more expensive that others?

Women’s blouses for example are often more delicate than men’s shirts and the tailored fit often requires more care and attention at our end. For this reason, the price for blouses and other delicate items may be higher. All of our pricing is clearly explained on our website and our mobile app so there won’t be any surprises or hidden costs.

9Are there items you don’t accept?

We do accept most fabrics, but if you include items made from fur, velvet, leather or suede, the price will be determined on inspection. Should you include any items that fit these categories, we will be in touch to let you know the price asap.

10How do I download the laundry app?

Our mobile app makes placing an order or amending an order on the go simple. There are a number of ways to download it. You can download it directly from the App store or Google Play if you have an Apple iPhone or you can find a link to download it directly to your phone on our website.

11Can all types of stains be removed?

We’re not magicians but our talented team will go above and beyond to return your items stain free thanks to our innovative cleaning equipment. We use the latest technology to bring you a stain removal service that is second to none but occasionally there are some stains that elude us. While we cannot promise to eradicate all stains, we always do our upmost to return you items in immaculate condition.

12Should I weigh my clothes before collection?

Not at all, our team of laundry specialists will weigh in your order on arrival at the facility or if you prefer, we can weight it at your door. Once that has been done, we’ll update your order with the weight.

13When making a Wash, Tumble Dry & Fold order, is there anything I can’t include?

Please also make sure that any dry clean only garments aren’t included as they could shrink during the tumble dry process.

14Should I separate my order into colours and whites?

At Laundrex, we do all the hard work for you. That includes sorting your items into colours and whites. We believe laundry shouldn’t be time consuming and every member of our team is dedicated to saving you time.

15Will my clothes be tumble dried?

If you have placed a Wash, Dry and Fold order with us, your clothes will be tumbled dried at a standard temperature - if you have a specific temperature you'd like them tumble dried then please specify before the order.

16Do you offer an iron only service?

Yes, we are pleased to provide an ironing only service to our customers.

17When will I receive my clean clothes?

We understand that speed is of the upmost importance and we strive to return your order within a 24-36 hour period. However, we can fit in with your schedule, if you are away or unable to receive your clean clothing, we can take as long as you wish. We’ll let you know if for any reason the items you have submitted require a longer cleaning process.

18I’m busy. Can I change the collection or delivery times?

At Laundrex, we work around you to create a drop off and pick up a schedule that works for you. Simply call us or email us at [email protected] to amend your collection and delivery slot to a more convenient time. We simply ask that you give us more than four hours notice when making any changes to your collection and delivery slots and charges may apply if slots are rescheduled with less than four hours notice.

19Whoops! I missed a scheduled collection/delivery, what happens now?

These things happen. Simply drop us a line via email and our customer care team will advise you on what to do next. If we do not hear from you, we will be in touch to arrange a new delivery slot but if we do not get a reply within 90 days, your clothing will be donated to a local charity.

20My clothing collection has grown since I booked a collection. Do you take additional items?

Yes, no problem at all. Simply add any extra items to your clothing bag and one of our trusty laundry experts will take care of it for you.

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